Delivery

SHŪKAKU Living is committed to providing you with the highest quality meat at everyday prices. When placing an order online for delivery, you agree to the following terms and conditions.

Delivery Policy

SHŪKAKU Living is not responsible for the loss or deterioration of any orders once they have been delivered. It is the customer's responsibility to ensure there is a secure location where your box can be left if you are not home. If your delivery address needs to be changed after your order is placed, please email us at info@shukaku.com.au as soon as possible. SHŪKAKU Living is not responsible for orders delivered to the incorrect address due to customer error.

If your delivery address needs to be altered once your order is placed, please email us ASAP at info@shukaku.com.au and we will do our best to get your order delivered to the new address. SHŪKAKU Living accepts no responsibility for orders delivered to incorrect address due to customer error.

Incorrect Orders

If you receive an incorrect order, please contact us by phone at 02 9137 4104 or by email at info@shukaku.com.au within 24 hours. SHŪKAKU will take reasonable steps to rectify the situation by either replacing the meat products or offering store credit for your next order.

Failure to comply with these policies can result in no product replacement or store credit.

If you have an issue with your order that requires assistance, please see our Refund & Returns Policy.